Support & Damage
Claim Policy
Protecting the Discipline
At 5MAN GLASSPAD, customer satisfaction is our top priority. Every product is carefully inspected and securely packed before dispatch. In case you receive a damaged product, please refer to the protocols below.
Unboxing Video Requirement
To claim any physical damage (broken glass, cracked surface, missing items), customers must record a clear and continuous unboxing video.
- → Show the unopened package clearly (shipping label visible).
- → Record the full opening process without cuts.
- → Clearly show the product condition inside the box.
- → Highlight any visible damage in the same video.
Actionable: Claims without a proper unboxing video will not be accepted.
Damage Claim Eligibility
- Damage must be clearly visible in the unboxing video.
- Claim must be raised within 24 hours of delivery.
- Product must not be used, installed, or tampered with.
Free Replacement
If the damage is verified as genuine, we will provide a FREE replacement.
If replacement is unavailable, a full refund will be issued.
No additional charges will apply for approved damage claims.
How to Raise a Claim
Please email our support team with the following details:
- ● Order ID
- ● Registered Name & Contact
- ● Unboxing Video
- ● Photos of damaged product
Email Address
hello@5manglasspad.comNon-Eligible Cases
"At 5MAN GLASSPAD, we believe in transparency and fairness. This policy protects both our customers and our brand while ensuring genuine players receive the dominance they deserve."
Connect with us
Support & Policies
Main Office
Maharashtra,
Mumbai,Thane
India.
